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Details

Last Name

Moors

Nickname

Rob_Moors

First Name

Rob

Introduction

Headline

The L&D Leadership Coach | L&D and Leadership Development Specialist |🎙Host of The 'Leadership Untitled' Podcast🎧| #MindsetToolsetSkillset

Role

Head Coach & Facilitator

Country/Region

Cheshire, England

Location

Congleton

About Me

I have over 20 years’ experience in Senior Leadership roles within People, L&D and Leadership Development teams, spanning organisations such as the NHS, TalkTalk and Sky.

 

Everything changed for me when I became a first-time leader of people within an L&D function; a shift I was ready for, but not prepared for. My mistake?… Thinking I had to have all the answers to all the training orders and project priorities; which led to considerable self-doubt and pressure.

 

My epiphany came through leadership coaching; coaching that helped me realise that my job wasn’t to be the hero; but to guide, develop and coach others towards their own answers, both within my own team, and with the stakeholders and consultants I served.

 

Combining coaching with facilitated workshops, I began to find my own style and L&D purpose, which targeted my thinking on influencing others to think the same way; to change the way L&D is seen and the value it brings.

 

My mission is now to share that learning with L&D/HRD Leaders, through consultancy, coaching and facilitation; by codifying all my experience into my simple ‘MEDALS’ L&D Value Playbook.

Basic Info

Date of Birth

20/11

Gender

Male

Contact Info

Mobile Number

07764487892

Email Address

rob@robmoors.com

Work Experience

Role Title

Head Coach & Facilitator

Company Name

Rob Moors Consulting Ltd

Website

http://www.robmoors.com

Date Started

15/06/2020

Job Description

My Vision is to help L&D move from ‘order-takers’ to ‘wave-makers’ in their organisations.My accompanying mission is to Coach L&D Leaders to think and work in this way and begin to lead and inspire their teams to add clear, obvious and aligned impact and value to their organisation’s goals and mission.Services include:• Facilitation of face-to-face and online workshops• Leadership coaching & mentoring to L&D and HRD Leaders• Online video sessions; live and recorded• Creation of Leadership Framework & Standards

Role Title

Head of Learning & Leadership Programmes

Company Name

Learn Do Get Ltd

Website

http://www.learndoget.com

Date Started

01/08/2019

Date Left

13/06/2020

Role Title

Head of Consumer Training & L&D Business Partner

Company Name

TalkTalk

Website

http://www.talktalk.com

Date Started

01/11/2017

Date Left

31/03/2019

Job Description

• Head of Consumer Training: The L&D contact for all “Consumer” stakeholders and partners, across New Sales, Upsell, Retention, Customer Service, Tech, Order Management and Complaints• Member of the People Development Leadership Team• Working with Content Design, Delivery & Training Governance Managers to manage and deliver engaging and innovative learning solutions on time, to agreed outcomes• Scoping, documenting, negotiating, aligning and prioritising requests for 5000 off-shore partners across Durban and Manilla, plus onshore groups• Work with campaign heads to understand strategic drivers, challenges and opportunity• Prioritising work by reviewing all development requests to ensure they fit with the business priorities and contribute to the business objectives• Travel offshore to audit training, upskill trainers and engage with campaign leaders• Lead on “Lessons Learned” gathering and as Post-implementation reviewsKey achievements:• Created a new request “Spark-it” process for all Training Requests• Created a new “Live” project plan, Dashboard and resource tracking process• Created a new project prioritisation process to support stakeholder decision-making, to plot against limited training design availability• Lead the key consumer support change project of Data-Driven Diagnostics, from start to finish; delivered to 1500 colleagues, across 5 different sites and 3 countries.• Lead the creation of a Training team NPS score, to track our stakeholder satisfaction

Role Title

L&D Delivery Manager

Company Name

Sky

Website

http://www.sky.com

Date Started

01/10/2016

Date Left

30/09/2017

Job Description

Leading a team of expert Trainers, Coaches and Facilitators, across the North West, Midlands and South West regions.• Remotely lead a team of 10-15 Development Specialists across 4 Sky sites, concentrating on developing a coaching and facilitation culture; focusing on 70:20:10.• Supporting the training, facilitation and coaching of learning across Sky’s Customer Service Group; focusing on engineers, call centre advisors and management development.• Full yearly performance & salary review cycle; including individual and team development plans, regular 1-1, team development/coaching sessions and observations.• Lead through a departmental restructure between April 2016 and March 2017.

Role Title

Training Design Manager

Company Name

Sky

Website

http://www.sky.com

Date Started

01/09/2014

Date Left

30/09/2016

Job Description

• Remotely lead and manage a team of 5 Designers across 4 Sky sites, aligned to Sales, Service, Non-voice and Aspire accreditation; reviewing work against our Design Standards• Supporting and influencing the creation of blended training solutions, ranging across classroom, face-to-face, e-learning and other mediums; adopting a 70:20:10 approach• Pipeline planning, resource management and project consultation• Full yearly performance & salary review cycle; including individual and team development plans and regular 1-1 and team development/coaching sessions• Consultancy to influence, challenge and inform business stakeholders and customers, including full programme walk-throughs up to senior members of the Sky leadership team• Exploring, curating and sharing new ways of learning.• Use of Microsoft Word & PowerPoint, Adobe InDesign, Photoshop, Captivate & Premier Pro

Role Title

Training Designer

Company Name

Sky

Website

http://www.sky.com

Date Started

01/06/2012

Date Left

01/09/2014

Education

School

MOL Learning

Degree

CIPD Level 7 Advanced Diploma

Field of Study

Learning & Development (HRD)

Description

Modules:

– Jan – March 2019: Knowledge Management & Organisational Learning
– April – May 2019: Organisational Design & Development
– June – Sept 2019: Leading, Managing & Developing People
– Sept – Nov 2019: Leadership & Management Development
– Dec 2019 – June 2020: Investigating a Business Issue from an HR Perspective
– Jan – March 2020: Understanding & Implementing Coaching and Mentoring
– June – Sept 2020: HR Management in Context
– Oct 2020 – Jan 2021: Developing Skills for Business Leadership

School

University of Keele

Degree

MSc

Field of Study

Information Technology

Start Date

01/09/2000

End Date

15/09/2001

School

University of Keele

Degree

BA Hons

Field of Study

History

Start Date

01/09/1997

End Date

01/06/2000

School

Heathfield High School – Congleton

Degree

A Levels

Field of Study

History, English Literature, Economics, General Studies

Start Date

01/09/2015

End Date

01/06/2017

School

Heathfield High School – Congleton

Degree

GCSEs

Field of Study

Multiple

Certifications

Name

Assoc CIPD Level 7

Issuing Organisation

CIPD

Issue Date

01/03/2021

Name

FLPI

Issuing Organisation

The LPI

Issue Date

01/09/2020