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Details

Last Name

Roy

Nickname

Debarati

First Name

Debarati

Introduction

Headline

Business and customer focused passionate L&D professional, a stream of work that drives me to perform and strive towards growth of a company alongside personal development

Role

Unemployed at present

Country/Region

India

Location

Kolkata

About Me

Over 12 years of professional experience with nearly 9 years of relevant experience in Learning and Development.

Strategized and implemented dynamic training operational processes for SAP India Education Services to

establish new stream & methods of business, awareness & generating demand, ensuring effective delivery &

customer satisfaction. Have independently planned & delivered over 90 training programs a year, driving a training

business worth 750M Euro, at an average of 55% profit margin, with a customer satisfaction rating on an annual

average of 4 out of 5, thus awarded performance awards consecutively from 2012 – 2015.

Basic Info

Date of Birth

08/04

Gender

Female

Contact Info

Mobile Number

+91 9742292332

Email Address

debaratiroygupta@gmail.com

Work Experience

Role Title

Business Operations Advisor

Company Name

SAP India Pvt Ltd (Through TalentPro)

Job Description

As Business Operations Advisor – Project Operations, my responsibilities included:

 Revenue based projection analysis involves gathering revenue data, both actuals and projected from

various stakeholders, such as Project Delivery, Sales and Finance Units.

 Basis the above-mentioned data gathered, budget target vs forecast variance mapping and analysis is

performed

 Analytics include both tool based and manual analysis of projected revenue. Reporting and graphical

representation of these projections for senior management reviews.

 Quarterly Planning activity for upcoming six quarters involve Cross function coordination with various

stakeholders for forecasting and yearly budget / revenue target planning

 Operation Excellence and Collaboration for process improvement in revenue projection and budget

planning

 Detailed MIS reporting include Revenue based reporting, Customer wise reporting, Industry wise

reporting, Line of Service wise reporting

Role Title

Education Consultant – Head of Learning Management

Company Name

SAP India Pvt Ltd (Through Dexler & TalentPro)

Job Description

As learning management consultant followed by Head of Learning Management, my responsibilities included:

 Scheduling and planning of customer and partner trainings, including scope and expectation analysis of

customer and SAP Internal requirements

 Approving and finalizing business proposals for clients (internals and externals) along with training and

module-wise pricing that also included budget approval and forecasting commercial viability of a training

delivery

 Responsible for end to end management of standard and customer specific training delivery by the team

(Proposal to Payment). This process included instructor screening and identification, securing training

servers and content material followed by customer alignment and closing operations towards each

individual program

 Enabler to content design and development

 New training content design and development to build workshop around evolving SAP modules and

content

 Centre management and administration of Kolkata branch

 SPOC/Contributor to development and ongoing maintenance of the training website and tools

 Batch launch and certification proctor and mentor to several new hires

 Responsible for project management of development and delivery of various training modules

 Logistics management including travel and stay for domestic and international instructors along with

keeping a tab on and approving cost

 Process designing, establishment and enablement of the team

 Create a roadmap for constant analysis required towards process improvement and overcome gaps and

for identifying opportunities for innovation, process, procedure and policymaking/adjustments

 Learning hub enablement process organizer

 Enablement programs’ organizer for all new SAP products

 Team management of Education Delivery

 Resource and Service provider management

 Customer relationship and Escalation management

 Campaign and Event planning – periodic and adhoc (SAP TechEd)

 Oversee IT infrastructure and facility management

 Stakeholder management

 Maintaining quality and satisfaction index

Role Title

Executive Marketing

Company Name

Kolkata West International City

Job Description

 Handling customer’s inquiries and information over phone and across the desk

 Complete knowledge of FOX pro – ERP system

 Working knowledge in MySAP as an end user

 Maintained repository and tracked correspondence with the customers

 Coordinated with the various agents, sub-agents, sales team

Role Title

Knowledge Executive – Trainee

Company Name

Compare InfoBase

Job Description

 Content development for travel portals

 Research and analysis for related information

 Prepare team and MIS report

Role Title

Customer Service Executive

Company Name

ICICI Prudential Life Insurance

Job Description

 Customer Service Executive for all branch customers

 Customer Service Executive for all branch advisors

 Policy issuance handling and tracking

 Handling all requests, complaints and escalations

 Preparation and maintenance of MIS reports

Role Title

Customer Service Executive

Company Name

Hutchison Telecom

Job Description

 Customer Service Executive for customers

 Handling all requests, complaints and escalations

 Trainer for product, process and CRM to new recruits

 Preparation and maintenance of MIS Reports

Education

School

University of Delhi

Degree

Bachelor of Arts (Honours)

Field of Study

English